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Privacy Policy
Terms of UseIntroduction
Terms of Use and Legal Restrictions Note: Please read these terms carefully before accessing this website. Use of this website constitutes your acceptance of these terms. If you do not accept these terms (the "Terms"), please do not use this website.Regarding acquisition of personal information
The company will acquire personal information appropriately without using false or other illegal means. Please note that we may collect personal information to the extent necessary in the following cases: job application, membership application, and purchasing orders/transactions.Regarding use of personal information
The company will use personal information within the scope necessary to achieve the following purposes of use. When using personal information for purposes not specified below, we will do so after obtaining the consent of the individual in advance.Regarding the safety management of personal information
Our company will take necessary and appropriate measures to prevent the leakage, loss, or damage of the personal information it handles, and to manage the safety of personal information.Regarding entrustment of personal information
If we entrust all or part of the handling of personal information to a third party, we will conduct a strict investigation of the third party and ensure that the third party is able to safely manage the personal information entrusted with their handling. We will provide necessary and appropriate supervision to their employees.Regarding provision of personal information to third parties
The Company will not provide personal information to third parties without obtaining the consent of the person in advance, except as stipulated by laws and regulations such as the Personal Information Protection Act.Regarding disclosure/correction of personal information, etc.
If a person requests disclosure of their personal information, The company will promptly disclose it. At that time, if we cannot confirm your identity, we will not respond to disclosure.Other notes
Third-party sites and services linked from content and advertisements operated by The company have regulations regarding the protection of personal information and data collection terms that are independent of The company.Continuous improvement of personal information management methods
We will review our personal information management methods and make improvements continually.Changes to this policy
The contents of this policy are subject to change.
Return & Exchange Policy
About the return and exchange policy
This return and exchange policy applies to all goods purchased from Pancolour Co., Ltd. (hereinafter referred to as “The Company”). Please read this policy carefully before purchasing, once you make a purchase, you agree to abide by all the provisions of this policy.Return & Exchange Conditions
Product quality problems: the customer can apply for return and exchange within 7 days after receiving the product If quality problems come from product itself as-received (e.g. defects, damage, etc.).Return & Exchange Procedures
The customer should contact the company by phone or email within 7 days after receiving the product, and provide the purchase order number, problem description, and relevant photos for the application of return and exchange of problematic products.Return & Exchange Conditions
The product must be in unused, undamaged, and with its complete original packaging (including all original packaging materials, accessories, user manual, etc.).Delivery fee
If the product is returned or exchanged due to product quality problems, the company will bear the round-trip delivery fee.Refund
After the company confirms that the returned product is correct, the refund will be processed within 14 working days. The refund method will be the same as the payment method of purchase order of the returned products.Special-offered products
Some special products (such as promotional products, custom-made products, etc.) are not eligible for this return and exchange policy. Detail description can be found at each product pages.Amendment of the Policy
The Company reserves the right to amend the Terms and conditions of the Return & Exchange Policy at any time, and the amended one will be effective from the date of posted on the Company's website.Contact Us
If you have any questions about this Returns & Exchange Policy, or need to apply a return or exchange of products, please contact us at:
Product Repair Terms
About Product Repair Terms
We are committed to providing efficient and reliable product repair services to ensure that our customers enjoy a high-quality experience. The following are the detailed terms and conditions of the repair service.Product Warranty
Pancolour provided free repair/maintenance or parts replacement for our products sold during warranty period if the product failure can be attributed to the problem of materials, manufacturing process, or functions of the product itself after inspected by Pancolour. However, Product failures cause by impact damage, moisture damage, or unauthorized disassembly or modification are excluded. All equipment sold by Pancolour enjoy one-year warranty period. The warranty period of parts and accessories could be varied due to their inherent characteristics. The warranty periods of each items are listed in the following table. Please refer to the Terms and Conditions of Repair/Maintenance in our website for details.Warranty period of parts and accessories
| Parts & Accessories | Warranty | |
|---|---|---|
| FDM Printes Built-in | Nozzle heating kit (excluding nozzle) | 3 months |
| Extrusion kit | 3 months | |
| Build plate (excluding damage causing by scratching, dropping, or user itself) | 3 months | |
| Other main parts | 12 months | |
| Buy separately | Consumables (Nozzle, Teflon tube, Releasing film etc. ) | Not applicable |
| Mainboard, Fan, Camera, Display monitor (including touch screen), Feeding unit, Run-out sensor unit, Electric motor(?), Heating build plate, Power supply (excluding cable) | 12 months | |
| Nozzle heating kit, Synchronizing belt, Extrusion kit | 3 months | |
| Build plate (excluding damage causing by scratching, dropping, or user itself) | 3 months | |
| UV curing Station | 3 months | |
| Wash & Cure Kit | 12 months | |
| Air Purifier | 12 months |
| Parts & Accessories | Warranty |
|---|---|
| Nozzle heating kit (excluding nozzle) | 3 months |
| Extrusion kit | 3 months |
| Build plate (excluding damage causing by scratching, dropping, or user itself) | 3 months |
| Other main parts | 12 months |
| Parts & Accessories | Warranty |
|---|---|
| Consumables (Nozzle, Teflon tube, Releasing film etc. ) | Not applicable |
| Mainboard, Fan, Camera, Display monitor (including touch screen), Feeding unit, Run-out sensor unit, Electric motor(?), Heating build plate, Power supply (excluding cable) | 12 months |
| Nozzle heating kit, Synchronizing belt, Extrusion kit | 3 months |
| Build plate (excluding damage causing by scratching, dropping, or user itself) | 3 months |
| UV curing Station | 3 months |
| Wash & Cure Kit | 12 months |
| Air Purifier | 12 months |
The free repair service for in-warranty products will be rejected if the following situations existed
1. Any modification, disassembly, repair, or failure/damage caused by third-party equipment without the authorization of Pancolour or Creality 3D.Repair programs
Two repair options are available:Contact and delivery for repair
Contact: Please fill out the application form of Product Repair/ Maintenance Request and contact our service center by email (sales@pancolourink.com), phone call (+886-3-3270177, ext.253), or our website for submitting your repair request. The serial number of equipment, proof of purchase, photo and/or video of fault description are all necessary for the process of problem identification of the product.Important Note
The old parts removed from equipment during repairing of parts replacement is belongs to the company. An additional delivery fee will be charged to customer if they need it to be sent back.Repair fee
1. Parts cost:Quotation & Payment
For out-of-warranty products, an quotation about the charged items including parts, delivery, and others will be sent to customer. we will do repair jobs after our quotation of repair fee has been agreed and paid up by customer.
Terms and Conditions of Purchase
About the terms and conditions of purchase
The terms and conditions of purchase shall apply to all purchases made from Pancolour Co., Ltd. (hereinafter referred to as “the Company”). Please read these Terms carefully before making a purchase, and once you make a purchase, you agree to abide by all the provisions of the document.Confirmation of purchase order
The Company will send an order confirmation email to your provided email address when your order has been confirmed.Price & Payment
All product prices are in NTD and all taxes included.Order Delivery
The company will arrange the delivery of the ordered products when the purchase order has been confirmed and full payment has been paid up.Acceptance check of goods
The customer should inspect and check the goods upon receiving. Please notify the Company in 24 hours after received if the goods are found to be damaged or the quantity is insufficient.Return & Exchange Policy
The company does not accept any returns or exchanges for the sold goods except the confirmed quality problem of the products.Credit card payment
If you choose to pay by credit card, you need to enter your credit card information online for the purpose of confirming the validity of the credit card with your credit card issuer and obtaining their transaction authorization. It does not mean that you have made the payment, that the transaction has been completed or that the contract has been set, Pancolour Store reserves the right to accept your purchase order. Credit card transactions will not be charged and the amount of the transaction will not appear on your credit card statement until your order has been confirmed by the Company.Credit card installment payment
The remaining amount from the installment transaction will be charged in the first installment. For example, for a transaction of NT1,000 divided into 6 installments, 170 units will be charged in the first installment, followed by NT166 for the next 5 installments. The total will be 170 + 166 × 5 = NT1,000.Virtual account number
"Virtual account" as well as “Online Credit Card” are all available payment methods at Pancolour Store. These payment services are managed and responsible for each service provider, please refer to the service provider for their corresponding terms and conditions in detail. Pancolour Store uses the service of bank transfer via Virtual Account provided by Cathay United Bank.Warranty
Some products are covered by a warranty from the date of purchase, and the warranty period is subject to the product description.Customer Data Protection
The Company respects and protects the personal information of customers, and will handle and use customer information in accordance with relevant laws and regulations.Amendment of Terms and Conditions
The Company reserves the right to amend the Terms and Conditions of Purchase at any time, and the amended one will be effective from the date of posted on the Company's website.Contact Us
If you have any questions about the Terms and Conditions of Purchase, please contact us at:
Shipping Policy
About Shipping policy
This policy will apply to any order you place with Pancolour Ink Co. Ltd.( hereinafter referred to as “the Company”) at No.72-1, Wenming Rd, Guishan District, Taoyuan City, Taiwan. Please carefully review our Shipping Policy when purchasing our products. Once you make purchases, you agree to abide by all provisions of this policy.Delivery Location
Standard delivery service is provided by The Company within Taiwan area only.Delivery time
All orders will be processed and delivered within 3 working days after the order is placed and the full payment is received.Shipping Fee
Domestic delivery fee is calculated depending on the amount of purchase order. The Company offers free delivery service on the orders over the Free Shipping Threshold. Please refer to the Company’s website for more details.Delivery tracking
The status of parcel delivery can be checked at Pancolour Store website at any time.Acceptance check
When you receive the parcel, please check whether the package is in good condition. If the parcel appears damaged, please refuse the delivery directly and contact us.Force majeure
If the delivery is delayed or cannot be delivered due to force majeure (such as natural disasters, government actions, etc.), the company will not assume any responsibility, but will try its best to assist customers in handling related matters.Amendment of the Policy
The Company reserves the right to amend the Terms and conditions of the shipping Policy at any time, and the amended one will be effective from the date of posted on the Company's website.Contact Us
If you have any questions about shipping Policy, please contact us at:
Membership Program
About the membership program
The purpose of the membership program is to provide more preferential and exclusive services to customers of Pancolour Ink Co., Ltd. (hereinafter referred to as" The Company"). Being registered as a member, you agree to abide by all provisions of this membership program.Benefits of becoming a Pancolour member
1.Enjoy member's discounted price and accumulation of purchase amount at Pancolour Store.How purchase amount accumulates
At Pancolour Store: The purchase amount will be automatically accumulated when paid.How to query the accumulated consumption
Log in to the Pancolour Store, and check your Member Profile.Pancolour Member Eligibility
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＊The shopping credit rewards come from the purchase on FDM Filaments and PLight-Curing resins only.
VIP Member
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Note
1.he VIP membership is valid for one year, and the accumulation of purchase can be continued when the membership is upgraded.
2.Pancolour Store reserves the right to amend the terms and conditions of membership program and extension of member eligibilities.
3.The shopping credit reward is calculated from the purchase on FDM filaments and Light-Curing resins only.
4.Shopping credit can only be used for the order of purchase amount reaches NT$500.
5.Free delivery service is provided for the order which purchase amount reaches NT$1000.
Is there a term for Pancolour VIP membership?
How do I maintain my VIP member eligibility?
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