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Product Repair Terms

About Product Repair Terms

We are committed to providing efficient and reliable product repair services to ensure that our customers enjoy a high-quality experience. The following are the detailed terms and conditions of the repair service.

Product Warranty

Pancolour provided free repair/maintenance or parts replacement for our products sold during warranty period if the product failure can be attributed to the problem of materials, manufacturing process, or functions of the product itself after inspected by Pancolour. However, Product failures cause by impact damage, moisture damage, or unauthorized disassembly or modification are excluded. All equipment sold by Pancolour enjoy one-year warranty period. The warranty period of parts and accessories could be varied due to their inherent characteristics. The warranty periods of each items are listed in the following table. Please refer to the Terms and Conditions of Repair/Maintenance in our website for details.
Warranty Validity: The product warranty will be verified by the proof of purchase and Serial Number of the equipment provided by customer, or the warranty will be regarded as expired.
Fault Inspection and Judgement: If the returned product is judged to be faulty by our service personnel, the customer can enjoy the corresponding repair/maintenance service.

Warranty period of parts and accessories

	Parts & Accessories	Warranty
FDM Printes Built-in	Nozzle heating kit (excluding nozzle)	3 months
	Extrusion kit	3 months
	Build plate (excluding damage causing by scratching, dropping, or user itself)	3 months
	Other main parts	12 months
Buy separately	Consumables (Nozzle, Teflon tube, Releasing film etc. )	Not applicable
	Mainboard, Fan, Camera, Display monitor (including touch screen), Feeding unit, Run-out sensor unit, Electric motor(?), Heating build plate, Power supply (excluding cable)	12 months
	Nozzle heating kit, Synchronizing belt, Extrusion kit	3 months
	Build plate (excluding damage causing by scratching, dropping, or user itself)	3 months
	UV curing Station	3 months
	Wash & Cure Kit	12 months
	Air Purifier	12 months

FDM Printes Built-in

Parts & Accessories	Warranty
Nozzle heating kit (excluding nozzle)	3 months
Extrusion kit	3 months
Build plate (excluding damage causing by scratching, dropping, or user itself)	3 months
Other main parts	12 months

Buy separately

Parts & Accessories	Warranty
Consumables (Nozzle, Teflon tube, Releasing film etc. )	Not applicable
Mainboard, Fan, Camera, Display monitor (including touch screen), Feeding unit, Run-out sensor unit, Electric motor(?), Heating build plate, Power supply (excluding cable)	12 months
Nozzle heating kit, Synchronizing belt, Extrusion kit	3 months
Build plate (excluding damage causing by scratching, dropping, or user itself)	3 months
UV curing Station	3 months
Wash & Cure Kit	12 months
Air Purifier	12 months

The free repair service for in-warranty products will be rejected if the following situations existed

1. Any modification, disassembly, repair, or failure/damage caused by third-party equipment without the authorization of Pancolour or Creality 3D.
2. The warranty status can not be verified due to the nameplate and serial number of the equipment are missing, damaged, or altered.
3. Unable to provide valid original proof of purchase and original purchase invoice.
4. Damage caused by improper installation, non-standard use and improper operation which are not in compliance with the guidance of product manual.
5. Damage due to transportation is found upon receiving but the products are not rejected on the spot. Also a proof of damage issued by logistics company are not able to provide.
6. Equipment failure or damage caused by intentional or criminal acts.
7. Equipment failure or damage caused by force majeure factors such as war, hostilities, military acts, armed conflicts, strikes, riots, terrorist activities and natural disasters (such as earthquakes, fires, tsunamis, radioactive contamination, lightning strikes, etc.).
8. Equipment failures caused by human and accidents (including but not limited to moisture, immersion, corrosion).
9. Equipment deemed to be lost or stolen, as well as out-of-warranty equipment.

Repair programs

Two repair options are available:
1. In-warranty:
DIY parts replacement: If equipment failure is judged that the repair can be done by user itself, the company will send free spare parts and corresponding repair instructions to customer, but not bearing the labor cost of DIY repairing job.
Send to our repair service center: Send back the product for repairing together with the application form of Product Repair/ Maintenance Request to the company. Free parts for replacement as well as free service of inspection, repair, maintenance, printing test are provided by the company. But the round trip delivery fee are borne by the customer.
2. Out-of-warranty:
Buy spare parts: The spare parts can be bought from our official store in Shopee or other distributors by customer.
Send to our repair service center: Send back the product for repairing together with the application form of Product Repair/ Maintenance Request to the company. All cost items including parts for replacement, round trip delivery, repair, maintenance, and printing test are borne by the customer. An inspection fee of NT$ 300 will be charged to customer if quotation has been made but eventually cancelled by customer.

Contact and delivery for repair

Contact: Please fill out the application form of Product Repair/ Maintenance Request and contact our service center by email (sales@pancolourink.com), phone call (+886-3-3270177, ext.253), or our website for submitting your repair request. The serial number of equipment, proof of purchase, photo and/or video of fault description are all necessary for the process of problem identification of the product.
Delivery address: Post ZIP code: 33382 Pancolour Ink Co., Ltd. No. 72-1 Wenming Road, Guishan District, Taoyuan City, Taiwan Receiver: Service center, Sales Department, Pancolour

Important Note

The old parts removed from equipment during repairing of parts replacement is belongs to the company. An additional delivery fee will be charged to customer if they need it to be sent back.
The parts replacement can not be done for those equipment which have been out of sale for more than one year and out of stock.
Walk-in repairs are not available.
If the product for repair is not properly packaged and having additional damage during delivery, the repairing of additional damage will also be charged according to standard of repair fee standard of the company.

Repair fee

1. Parts cost:
In-warranty: During the warranty period, necessary parts replacement is free of charge.
Out-of-warranty: If the warranty is expired, the parts cost will be charged correspondingly.
2. Delivery cost:
The round trip delivery fee are borne by the customer both in-warranty and out-of-warranty.
3. Testing charge:
For out-of-warranty products, an inspection fee of NT$ 300 will be charged to customer if quotation has been made but eventually cancelled by customer.

Quotation & Payment

For out-of-warranty products, an quotation about the charged items including parts, delivery, and others will be sent to customer. we will do repair jobs after our quotation of repair fee has been agreed and paid up by customer.

Payment Information
Beneficiary: Pancolour Ink Co., Ltd.
Bank Name: Cathay United Commercial Bank Linkou Branch
Account number: 134-03-000353-1

Membership Program

About the membership program

The purpose of the membership program is to provide more preferential and exclusive services to customers of Pancolour Ink Co., Ltd. (hereinafter referred to as" The Company"). Being registered as a member, you agree to abide by all provisions of this membership program.

Benefits of becoming a Pancolour member

1.Enjoy member's discounted price and accumulation of purchase amount at Pancolour Store.
2.Sign up as a member, receive NT$ 250 shopping credit.
3.Enjoy limited edition giveaways and sales event notifications from time to time.
4.Shopping Credit Rewards:
Only the purchase on FDM Filaments and Photosensitive resins counts toward the calculation of Shopping Credit rewards.
5.Use of Shopping Credit:
As deduction from the checkout amount of any order in Pancolour Store.

How purchase amount accumulates

At Pancolour Store: The purchase amount will be automatically accumulated when paid.

How to query the accumulated consumption

Pancolour Member Eligibility

＊The shopping credit rewards come from the purchase on FDM Filaments and Photosensitive Resins only.

VIP Member

Note

1.he VIP membership is valid for one year, and the accumulation of purchase can be continued when the membership is upgraded.

2.Pancolour Store reserves the right to amend the terms and conditions of membership program and extension of member eligibilities.

3.The shopping credit reward is calculated from the purchase on FDM filaments and photosensitive resins only.

4.Shopping credit can only be used for the order of purchase amount reaches NT$500.

5.Free delivery service is provided for the order which purchase amount reaches NT$1000.

Is there a term for Pancolour VIP membership?
How do I maintain my VIP member eligibility?

1.The VIP membership is valid for one year. The purchase amount is accumulated in a yearly basis, and will be reset to zero in the second year.
2.During the VIP membership, member eligibility will be automatically extended for second year if the accumulated paid transaction reaches NT$8,000. The current yearly purchase will be reset to zero, and re-accumulated in the second year.
3.During the VIP membership, the VIP membership will be cancelled if the yearly purchase is lower than NT$8,000 at the end of the VIP membership. The yearly purchase will be reset to zero, and re-accumulated in the second year.

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